Complete the customer component of the scorecard by answering the following questions: If you succeed with the
Question:
Complete the customer component of the scorecard by answering the following questions:
If you succeed with the change, how will it appear to your customers?
How will you know (objectives and metrics)?
Are there leading and lagging indicators here?
LO.1
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Related Book For 
Organizational Change An Action Oriented Toolkit
ISBN: 9781483359304
3rd Edition
Authors: Tupper F. Cawsey, Gene Deszca, Cynthia A. Ingols
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