Customer component of scorecard: If you succeed with the change, how will it appear to your customers?
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Customer component of scorecard: If you succeed with the change, how will it appear to your customers?
How will you know (objectives and metrics)? Are there leading and lagging indicators here?
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Muhammad Umair
I have done job as Embedded System Engineer for just four months but after it i have decided to open my own lab and to work on projects that i can launch my own product in market. I work on different softwares like Proteus, Mikroc to program Embedded Systems. My basic work is on Embedded Systems. I have skills in Autocad, Proteus, C++, C programming and i love to share these skills to other to enhance my knowledge too.
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Related Book For 
Organizational Change An Action Oriented Toolkit
ISBN: 9781483359304
3rd Edition
Authors: Tupper F. Cawsey, Gene Deszca, Cynthia A. Ingols
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