STEP 4. Conduct three types of research to help you make your decision:

1. Talk with people who have used various financial institutions about their experiences and recommendations.

2. Conduct online research to determine the services offered, policies, and fees charged.

3. Visit the financial institution to observe the business environment and to talk with staff members.

Some of the questions you might need answers to are:

• What minimum balance is required to avoid monthly service charges?

• What savings amount is required to earn various levels of interest?

• What fees are associated with online banking and ATM use?

• What actions are necessary to qualify for a credit card or loan?

• What is the type and amount of deposit insurance?

• Are there “hidden” fees that may not be obvious at first?

• Do the online banking services meet your needs?

• Can you request a copy of the fee disclosure statement?