Identify from papers and books at least five companies that have used benchmarking and/or quality function deployment

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Identify from papers and books at least five companies that have used benchmarking and/or quality function deployment to identify competition and customer needs. For each company, describe in detail the methodology employed and results obtained.

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Facilities Planning

ISBN: 9780470444047

4th Edition

Authors: James A. Tompkins, John A. White, Yavuz A. Bozer, J. M. A. Tanchoco

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