Consider the following scenario. You are a new staff internal auditor for a national restaurant chain. Your manager assigns you to visit a new restaurant that is performing poorly. In preparing for your visit, you review several customer review websites and find that many customers are complaining about the cleanliness of the restaurant. When you alert your manager to this, she is concerned about potential health code violations. She asks you to prepare a list of questions that you will ask the employees related to the cleanliness of the restaurant. Your manager wants to understand the risk this restaurant is in violation of health codes and why it is offending customers.

REQUIRED

Prepare a series of questions to ask the employees. Remember the SMART principles as you design your questions. For each question, list whom you plan to ask the question, and discuss how the question applies one or more of the SMART principles. Every question does not need to apply all of the SMART principles, but across all of the questions, you should address all of the SMART principles.

1. Ask CEO. Do you wish to reduce the probability violating health codes?

2. Ask Operations Director. Do you track customer sentiment?

3. Ask Restaurant manager. How much budget should be allocated to cleanliness?

4. Ask Restaurant manager. Has cleanliness been compromised by the budget?

5. Ask Restaurant manager. Does a health code violation affect your career or earnings?

6. Ask staff workers. How frequently do you receive training on cleanliness and health code standards?

7. Ask customers. Were you uncomfortable with anything related to cleanliness during your visit?