=+speaking to a sales agent; at the airport where customers make reservations and pay for and print
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=+speaking to a sales agent; at the airport where customers make reservations and pay for and print tickets without the help of an agent; and at the bank, where ATMs have long replaced tellers for most transactions. But a backlash is coming, experts predict. Some say that people are more isolated than they used to be in the days of face‐to‐face service, and they question
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Managing And Using Information Systems A Strategic Approach
ISBN: 9781119244288
6th Edition
Authors: Keri E. Pearlson; Carol S. Saunders
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