=+these technologies are actually shifting some tasks to the customer. On the other hand, many people like
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=+these technologies are actually shifting some tasks to the customer. On the other hand, many people like the convenience of using these selfâservice systems, especially because it means customers can visit a bank for cash or order books or gifts from an online retailer 24 hours a day.
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Managing And Using Information Systems A Strategic Approach
ISBN: 9781119244288
6th Edition
Authors: Keri E. Pearlson; Carol S. Saunders
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