l. Identify a difficult conversation that you had with a friend or work colleague involving a problem that you tried to resolve. The conversation may focus on a problem that has since been solved or one that still does not have a usable solution. The key is to find a problem that you were unable to resolve at that time. Try to identify a difficult problem that involved interpersonal difficulties, such as a conflict about how to do an assignment or a disagreement about who should perform different parts of a task.