4. Discuss the concept of customer satisfaction. How do customer relationship management and customerperceived value affect customer
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4. Discuss the concept of customer satisfaction. How do customer relationship management and customerperceived value affect customer satisfaction? (AACSB:
Communication; Reflective Thinking)
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Related Book For 
Principles Of Marketing
ISBN: 9780130286413
5th Canadian Edition
Authors: Philip T. Kotler, Gary Armstrong, Peggy Cunningham
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