OBJECTIVE 2 Discuss how retailers are using omni-channel retailing to satisfy the cross-channel shopping behavior of todays

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OBJECTIVE 2 Discuss how retailers are using omni-channel retailing to satisfy the cross-channel shopping behavior of today’s digitally connected consumers.

Omni-channel Retailing: Blending In-Store, Online, Mobile, and Social Media Channels (394–398)

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Principles Of Marketing

ISBN: 9780130286413

5th Canadian Edition

Authors: Philip T. Kotler, Gary Armstrong, Peggy Cunningham

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