Which of the following is not one of the dimensions of service quality? a. Reliability b. Responsibility

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Which of the following is not one of the dimensions of service quality?

a. Reliability

b. Responsibility

c. Assurance

d. Empathy

e. All of these are dimensions of service quality

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Marketing

ISBN: 9781260087710

7th Edition

Authors: Dhruv Grewal, Michael Levy

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