Describe the types of power Mary, Jack, and the Restview board have in this situation.

Case Example

Mary carter is the manager of accounting and billing records at Restview Hospital, a large residential health care facility. Jack Morelli, the facility administrator, wanted to modernize Restview’s system of accounts billing, and he asked Mary to investigate the available software packages. Jack explained that the Restview board of directors would like to decide which software package to purchase at their next quarterly board meeting. Mary quickly learned that there were three vendors with a software system for accounts billing. One was Standard Software Systems, the company that provided the software currently used to process the Restview payroll. Mary knew that the president of the company was a close personal friend of Jack. Mary contacted a sales representative from each company to get information about their software. She also contacted managers at some other hospitals that were already using one of the three billing software packages to get firsthand information about any difficties experienced in installing and using it. Her investigation revealed that the three software packages were about the same price, but Standard’s was less flexible and user- friendly than the other two. The software package from Reliable computer was clearly the best one for Restview’s needs. Mary prepared a short report with a recommendation to purchase the software package from Reliable computers and a summary of the reasons for her recommendation. Mary did not know most of the Restview directors, but she offered to present her findings to them the following week at their meeting. However, Jack said hecould handle the presentation by himself. After the board meeting, Jack informed Mary that the board members had decided to purchase the software package from Standard Software. He explained that they wanted to reward Standard for the excellent customer service provided to Restview. A year after the decision to purchase the Standard Software, it was still not operating smoothly, and it had caused some costly problems for the hospital.