"George is my best worker but he's been late for the fifth day in a row and that calls for a formal reprimand. Gosh, I hate to do this!"

a. Listen, just follow the rules and let the chips fall where they may.

b. If you can't take the heat, you have to stay out of the kitchen.

c. Does reprimanding him make you feel bad?

d. I know what you mean. I empathize.

e. It seems that this situation has you upset.

LO.1