If you were the gate agent, what were the emotions you felt during the exchange and which
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If you were the gate agent, what were the emotions you felt during the exchange and which of those had to be suppressed in order to provide good customer service?
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Related Book For
Organizational Behavior A Critical Thinking Approach
ISBN: 9781506314402
1st Edition
Authors: Christopher P. Neck, Jeffery D. Houghton, Emma L. Murray
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