If you were the gate agent, what were the emotions you felt during the exchange and which

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If you were the gate agent, what were the emotions you felt during the exchange and which of those had to be suppressed in order to provide good customer service?

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Organizational Behavior A Critical Thinking Approach

ISBN: 9781506314402

1st Edition

Authors: Christopher P. Neck, Jeffery D. Houghton, Emma L. Murray

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