Interpersonal demands are pressures created by other employees. Some pressures are expected, but a rapidly growing body

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Interpersonal demands are pressures created by other employees. Some pressures are expected, but a rapidly growing body of research has shown that negative coworker and supervisor behaviors, including fights, bullying, incivility, racial harassment, and sexual harassment, are especially and strongly related to stress at work.66 Interpersonal mistreatment can have effects at a physiological level, with one study finding that unfair treatment in a controlled setting triggered the release of cortisol, a hormone involved in the stress-reaction process.67 Furthermore, individuals who believe they are experiencing a social climate of discrimination from multiple sources over time have higher levels of psychological strain, even after accounting for differing baseline levels of well-being.68 LO.1

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Essentials Of Organizational Behavior

ISBN: 9781292221410

14th Global Edition

Authors: Timothy A. Judge, Stephen P. Robbins

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