Ruth Law was the Practice Manager of a health centre in Edinburgh, Scotland.

She has worked in practice management for more than five years, including two years running a general practice in central London. She previously spent more than 18 years in a variety of roles with an international executive recruitment company, and has worked as a volunteer Management Support Officer at the Ghana Education Service. She has an MA in German and Psychology from the University of Dundee and an MBA from the Open University.

Visit the Online Resource Centre at www.macmillanihe.com/bratton-wob-4e to watch Ruth talking about group dynamics in the workplace, and then think about the following questions:

yy Which work group characteristics seem to matter most in achieving high performance in a small office context?

yy Do diverse work groups make better decisions?