What skills does he identify as lying at the core of this competence? Iain Nelson has spent 27 years as a Principal Consultant and Manager with the International Training Service, and 4 years as an internal Learning and Development Advisor with Petroleum Development Oman. As a freelance consultant, his clients include Unilever, Roche Products, Alcan, BP, Chevron, Lothian and Borders Police, the British Council, ITF Nigeria and Total.

Iain’s core expertise is developing managers as learning specialists competent to design and deliver a company’s corporate objectives and associated strategic business initiatives.

Visit the Online Resource Centre at www.macmillanihe.com/bratton-wob-4e to watch Iain talking about the appraisal interview, and then answer