1.6. Discuss how a company's product attributes (including the core and supplementary services), price, and marketing communications...

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1.6. Discuss how a company's product attributes (including the core and supplementary services), price, and marketing communications all work together to create a branded customer experience. Provide an example of a service firm that you think has integrated these elements particularly well.

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Principles Of Service Marketing And Management

ISBN: 9780136768753

1st Edition

Authors: Christopher Lovelock, Lauren K. Wright

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