Explain how TQM, ISO 9000, Six Sigma, and the MalcolmBaldrige and EFQM approaches relate to managing and
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Explain how TQM, ISO 9000, Six Sigma, and the MalcolmBaldrige and EFQM approaches relate to managing and improving service quality and productivity.
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Related Book For
Services Marketing People Technology Strategy
ISBN: 9781944659011
8th Edition
Authors: Jochen Wirtz, Christopher Lovelock
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