How do concepts such as TQM, ISO 9000, and Six Sigma, Malcolm-Baldrige and EFQM approaches relate to
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How do concepts such as TQM, ISO 9000, and Six Sigma, Malcolm-Baldrige and EFQM approaches relate to managing and improving service quality and productivity?
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ISBN: 9781944659011
8th Edition
Authors: Jochen Wirtz, Christopher Lovelock
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