How would you redesign compensation and performance appraisal systems at R&R? Is the sales-per-hour system an effective

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How would you redesign compensation and performance appraisal systems at R&R? Is the sales-per-hour system an effective measure of customer satisfaction? Are R&R’s HR policies and practices fully aligned with its business strategy?

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Services Marketing People Technology Strategy

ISBN: 9781944659011

8th Edition

Authors: Jochen Wirtz, Christopher Lovelock

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