The perishability of services and variability of customer demand call for flexible working practices by front-line employees
Question:
The perishability of services and variability of customer demand call for flexible working practices by
front-line employees in the services sector. Identify methods of improving employee flexibility and
critically evaluate their effects on customer satisfaction.
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Improving employee flexibility in the services sector involves various strategies that can adapt to changing customer demands They include 1 Crosstrai...View the full answer
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