1 Roughly how much time is spent in your organisation/unit on measuring performance, reporting it, and performance...
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1 Roughly how much time is spent in your organisation/unit on measuring performance, reporting it, and performance management? Are the proportions appropriate and is this money well spent?
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Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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