1 Roughly how much time is spent in your organisation/unit on measuring performance, reporting it, and performance...

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1 Roughly how much time is spent in your organisation/unit on measuring performance, reporting it, and performance management? Are the proportions appropriate and is this money well spent?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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