4 Identify all your performance criteria and undertake an importanceperformance analysis. Do the priorities identifi ed refl

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4 Identify all your performance criteria and undertake an importance–performance analysis. Do the priorities identifi ed refl ect the organisation’s priorities?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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