Banking customers often suffer digital banking failures and shutdowns, either because of security alerts or because the
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Banking customers often suffer digital banking failures and shutdowns, either because of security alerts or because the bank’s systems have failed.
What is the damage to a bank’s reputation when such problems occur and how can the bank both learn from them and minimise them?
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Related Book For
Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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