Banking customers often suffer digital banking failures and shutdowns, either because of security alerts or because the

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Banking customers often suffer digital banking failures and shutdowns, either because of security alerts or because the bank’s systems have failed.

What is the damage to a bank’s reputation when such problems occur and how can the bank both learn from them and minimise them?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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