You are the manager of your local campus bookstore. After studying hoshin kanri, you have determined that you need a more transparent, clear strategic focus for the bookstore. You have identified four strategic goals for the bookstore in the near term:

(a) grow the customer base,

(b) lower administrative costs,

(c) adopt new technology, and

(d) expand the size of the store. With these strategic goals in mind, fill out a strategic plan summary table, like Figure 10.6. Be sure to identify objectives, metrics, and ownership.