1. Does the IT PMO at MCA have a future? What, if any, role can it retain? Can it assist in user–

developer interaction?

Maxim Corporation is a leading provider of risk management services, insurance brokerage, and specialty insurance underwriting. With an employee base of over 50,000 people at 600 offices in more than 100 countries, the corporation has a broad view of the insurance industry and leverages its expertise across hundreds of disciplines worldwide.
IT Operations and PMO The IT Operations department for the US division is located at Maxim Corporation America corporate headquarters. Previously, the department had over 1,200 employees and was responsible for 80 percent of all MCA IT projects (the other 20 percent going to consultants); it handled three kinds of projects: strategic, infrastructure, and client applications.
In 2009, the ITO department established a PMO to oversee infrastructure projects. The office consisted of a director, support staff, and ten project managers. The director reported to the chief technology officer (CTO), who reported to the global chief information officer (CIO).
The PMO’s primary role was assigning managers to infrastructure projects and tracking the projects. At any given time about 30 infrastructure projects were underway and many more under consideration.