3. What should Drago do? What difficulties is he likely to encounter?

Tecknokrat Company, a software consulting firm, has 18 project managers, many of whom started as systems analysts and developers when the company was founded in 1997.
Tecknokrat has a good reputation in terms of quality products and services but has recently seen its business and profits fall because many of its projects are completed late and over budget.
To reverse the trend, the firm hired Drago Kovacic, a project manager who had been PMO director of IT at a bank. Drago’s mandate is to assist project managers so as to improve project schedule and budget performance.