Using Herzberg’s motivation and hygiene factors, discuss why salaries should be kept confidential.

Herzberg’s motivation and hygiene factors.

Transcribed Image Text:

Frederick Herzberg was a consultant for AT&T who conducted research into 'job enrichment and individual development'. In The Motivation to Work, Herzberg (1959) suggests that, though certain rewards, such as money and status, might not be directly motivating to all, the lack of them can be demotivating. Herzberg's theory was designed to improve our understanding of working people, the factors that determine job satisfaction and the factors that determine job dissatisfaction. Herzberg found these were separate independent factors operating at the same time. Here, the term 'motivation' indicates factors that increase a person's commitment to the job, while a set of hygiene factors will cause a sense of grievance, leading to job dissatisfaction and hence a reduction of motivation and commitment. A hygiene factor can be likened to the PMO's blocked toilet; when it fails it becomes extremely important to people working in the vicinity that it should be repaired as quickly as possible!!!! However, once repaired, the toilet now loses importance to those people concerned, and improv- ing its efficiency still further is of little interest. Table 19.1 presents the top six factors causing dissatisfaction and the top six factors causing sat- isfaction, listed in the order of higher to lower importance.