4. In the mid-1980s, General Motors undertook a $5 billion program to introduce robotics and computer-integrated manufacturing

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4. In the mid-1980s, General Motors undertook a $5 billion program to introduce robotics and computer-integrated manufacturing techniques into many of its assembly plants. The results were disappointing, to say the least. Enormous technical problems dogged the program from the beginning, and the ultimate gains in productivity were decidedly modest.

What do you think went wrong? Why? From the long-term perspective, was the automation program a good idea?

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