Customers, partners, and management can be demanding. With these demands, it’s hard to find time to improve your own team’s tools and automation. However, it’s those infrastructure improvements that enable you to deliver more work in less time and at higher quality (just like with Kanban). The solution is to put tool and automation improvements on note cards, just as you do for product improvements, and order them in your backlog accordingly. One or 2 items in 10 should be infrastructure improvements—after all, there’s always room for improvement.