Sometimes, major work has to get done that isn’t design work or product work—it’s preparing for an executive review, fashioning a demo for customers, authoring a conference presentation, or some other significant task. How do you account for this time on your signboard? The same way you account for design work—add a note card to the backlog. Be flexible. Define special done rules to suit the current work. And then deliver the work on time with high quality. Don’t worry; the imaginary Kanban police won’t mind.