Sometimes work items are uniquely suited to a particular team member because of that person’s expertise or past experience. If that team member is busy with another item or otherwise unavailable, you’ve got a few choices: Assign the item to another person and have the preferred team member provide review and oversight. This is a great option for spreading knowledge across your team and backing up the preferred team member. (You never want one person to be a bottleneck.) Reassign the preferred team member’s current work to another person. Move the card to the Track column until the preferred team member is available. Lower the order of the item in the backlog.