What is the definition of total quality management?

A. It is a belief that all employees within an organization work to fulfill customers’ needs while also working to improve profitability.

B. It is a belief that all employees within an organization work to fulfill customers’ needs while also working to improve productivity.

C. It is a belief that upper management leads by enforcing quality in all of their work. The quality implementation will trickle down through the organization.

D. It is a belief that a project manager must implement quality by leadership and a series of risk/reward principles.