You are a contract project manager for a wholesale flower distribution company. Your project involves developing a website for the company that allows retailers to place their flower orders online. You will also provide a separate link for individual purchases that are ordered, packaged, and mailed to the consumer directly from the grower’s site. This project involves coordinating the parent company, growers, and distributors. You’ve discovered a problem with one of the technical processes needed to perform this project. You decide to perform root cause analysis to determine the cause of this problem and recommended preventive actions. Which of the following is true? Choose the most correct response.

A. You are using the process analysis technique.

B. You are using the quality audit technique.

C. You are using the root cause identification technique.

D. You are using a design of experiments tool and technique.