a. Prepare a matrix that explores Juran’s concept of “fitness for purpose.”
In the first column, list at least six examples of products: two hard goods, two services, two elements of information. In the second column, describe the fitness for purpose for each example. In the third column, describe aspects of quality that may come into play in establishing fitness for purpose. In the fourth column, describe actions that may be taken to influence the quality aspects. If so inclined, add a last column as a clearinghouse to address related matters that may have arisen in your work.

b. Prepare a presentation of the results of your matrix for class or for a collaborative work group. Lead a discussion among participants.