Question: Moving to the desired state usually involves considerable two-way communication, including group discussion. Lewin advised that the person leading change should make suggestions and encourage

■ Moving to the desired state usually involves considerable two-way communication, including group discussion. Lewin advised that the person leading change should make suggestions and encourage discussion. Brainstorming, benchmarking, field study, and library research are good techniques for channeling the energies of the group. The best way to overcome resistance to change is to involve people in the changes that will affect them.

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