1a. You are a manager faced with initiating an improvement effort. Two contrasting approaches to planning, launching the effort, selecting the team, and defining your role in the effort are shown below.

Describe the assumptions or mental models conveyed by the different approaches. Write your responses on a worksheet similar to the one shown below.

Activity Approach Assumption(s)/ Approach Assumption(s)/
Mental Model(s) Mental Model(s)
Communicated Communicated Planning Launching the effort Selecting the team Defining the manager’s/
facilitator’s role Planning by a guidance team composed of management Change announced by management Team members are appointed by the guidance team or selected by management Directs the process;
accountable for implementation and results Integrate planning as part of the team process Provide information about the problem Management sets direction and boundaries for participation (e.g., how many, available funds);
team members self-selected and/or selected by peers Manager is coach, trainer, information source, and barrier buster; the entire team and/or system owns accountability for success 1b. Select your preferred approach to each activity based on the messages that you would like your actions to communicate. You may select an original approach if desired. Describe your rationale for selecting that approach, and write your responses on a worksheet similar to the one below.

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Planning Activity Preferred/Original Approach Rationale Launching the effort Selecting the team Defining the manager's/ facilitator's role