Question
1. CSI metrics can be both qualitative and quantitative. Provide an example of both qualitative and quantitative metrics for a service or process 2. What
1. CSI metrics can be both qualitative and quantitative. Provide an example of both qualitative and quantitative metrics for a service or process
2. What are the three key lessons that you learned by studying ITSM this semester? For each lesson, why will it help you deliver better IT services?
Step by Step Solution
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Step: 1
1 The primary purpose of Continual Service Improvement is to continually align and realign IT servic...
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Step: 2
Step: 3
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Systems analysis and design
Authors: Alan Dennis, Barbara Haley Wixom, Roberta m. Roth
5th edition
978-1118057629, 1118057627, 978-111880817
