1. Does any information from the fishbone diagram seem to point to a certain cause or particular step in the flowchart?

2. Does the fishbone diagram conflict with your initial flowchart? if so, how?

3. Does the fishbone diagram allude to any new process steps that were not previously documented?

4. Do you need to do further research on any causes identified in the fishbone diagram?

5. Does any of this information change or impact your problem statement?

6. Is there a key stakeholder who might have additional or updated feedback on the process flowchart? if so, who is the stakeholder and what is his or her feedback?

part 2: devise a measurement strategy that enables you to measure improvement. The way in which you measure the effects of the improvement will make a difference in the outcome, so give this careful thought. Your measurement strategy should help you determine if the improvement results are actually positive that they do not have a negative impact elsewhere. You also need to identify what types of quantitative or qualitative measures you will employ. Be aware that a measurement strategy may need to be revised over time as more historical data is gathered. As you describe your flowchart revision and measurement strategy, be sure to include:

• A pictorial representation of the revised flowchart.

• A measurement strategy.

• What qualitative or quantitative measures you used.

• How often the improvement results are measured.

• How, if at all, the problem statement is impacted.