1. How is scheduling of patients in a doctor's office similar to and different from the scheduling of jobs in a factory, scheduling vehicles for servicing, scheduling patients for surgery, and scheduling college students for subsequent courses in their degree program? Pick any two scheduling processes to compare and contrast or you can choose all of them.

2. Discuss the added value benefits of planning, organizing, and implementing an effective scheduling system. Exemplify these added benefits when designing and implementing a quality control system.