1. How might a hospital administrator trying to implement cross-functional teams use social network analysis to improve communication and collaboration among nurses, doctors, technicians, and other staff?

2. Discuss some ways a large insurance company such as Allstate, Progressive, or State Farm might use social media tools such as microblogs or social networking. Do you think these tools are more applicable to a service company than to a manufacturing organization? Discuss.

3. Describe how the four balanced scorecard components discussed in the chapter might be used for feedback control within organizations. Which of these components is more similar to outcome control Behavior control?