1. What are the benefits and costs to monitor of moving each of its back-office functions to India? In light of those benefits and costs, what would you recommend to mark fuller, monitor’s CEO, about the location of each function?

2. Should monitor tap into the Indian pool of talent somehow, perhaps by conducting business research there? If so:

a. Should it conduct research only for monitor case teams or sell its research services directly to external clients?

b. How would you structure the new ventures?