a. Assume you are preparing the customer satisfaction questionnaire. What types of questions would you include? Prepare five questions that you would ask.

b. What types of questions would you ask the waiters? What types of questions would you ask the cooks? Prepare five questions that you would ask each group.

c. What types of documents are you likely to obtain for further study? What types of documents will most likely not be available? Why?

d. What modern requirements determination methods are appropriate for this project?