Answer each question in a thorough manner that recognizes the complexity of the given situation.

• After reading the case, describe the major problems or challenges that Calveta is facing. What information within the case led you to these conclusions?

• The case discusses “Antonio’s Way” at great length. How could Calveta use these values to help them improve their staffing, training, and development of their human resources?

• Does Calveta’s approach to operations provide them a sustainable competitive advantage?