As Steven Covey coined, ?Begin with the end in mind? and that?s the long and short of D1. The define discipline is the first and probably the most important as without direction we have nothing to train nor develop. Defining business outcomes asks the question ?What is the direction of the performance??

Many years ago I was a Corporate Trainer in a large organization and defining the business needs was the toughest part of the training process. Many times this required a meeting with the trainer and the business department leadership to complete a needs analysis. One of my favorite projects was the Document Manager Project. If we look back in our book, we see several figures but the idea is how to get the ROI from the training? Performance!

?How do you d1?? For the purpose of this midterm assessment, assume that your trainers, sarah and caroline, are new to their jobs. Assume further that you are their direct supervisor. Describe how you would prepare sarah and caroline for their first task before they meet with the department manager, lori williams. Be certain to include in your paper a value chain, a logic map, and a process map for their first task. Also include learning transfer system inventory.

FIGURE 1.2. MANAGEMENT EXPECTS TRAINING TO IMPROVE PERFORMANCE Effectiveness Current Level of Performance Before New (and Higher) Level of Performance and Training Development After