Conflict management and the decision-making process conflict is not always a bad thing. Moreover, conflict can bring about positive change if managed correctly. Using a local business, organization, or place of employment, discusses a conflict issue that required conflict management skills.

After you have done so, discuss how conflict either brought about, or could have brought about, positive change in your local business, organization, or place of employment.

Discuss how your management and leadership skill either helped, or could have helped, in the conflict and negotiation process in a manner beneficial to all parties involved.