Ex following critical elements must be addressed: I. Background and Area of Focus: Analyze the communication environment that exists within BOLD Flash. What are the particular areas of concern, and which area do you feel should be your focus to start? Specifically, which area (internal business processes, product documentation, or technical service communication) do you feel is the most important to fix first? Why? Provide your reasoning. [IT-520-01] II. Framework for Planning and Communicating With Stakeholders:

a) Key Stakeholders: Discuss your area of focus. Who are the key stakeholders involved in this particular area, why are they involved, and to what extent will your framework for communication impact them? [IT-520-02] b) Established Practices: What established communication practices would benefit your approach to communicating among the stakeholders that you have identified? Provide evidence to support your conclusions. [IT-520-02] c) Construct a framework for continued communication, both technical and nontechnical, among the identified stakeholders. This framework will be the one to which the management team will refer for interdepartmental and external communication with customers. [IT-520-02] III. Training Plan: How will you approach training the management team and communicating the new guidelines to existing employees? a) What communication strategies will you incorporate and why? How are these communication strategies appropriate for those individuals to whom your training is directed? Provide evidence to support your conclusions. [IT-520-01]

b) What collaboration strategies will you incorporate? Determine the collaborative structure and strategies that will help the managers and directors throughout and after their training experiences. Why are these appropriate? Who will be collaborating? Provide evidence to support your conclusions. [IT-520-01]

c) Training Method(s) (how you will share your training with trainees and other stakeholders): Your method must be appropriate for the audience to which you want to communicate. Justify your choice(s) of method with research. [IT-520-01] IV. Specified Guidelines From Your Focus Area: Outline the specific guidelines for creating successful technical communications. Identify the key steps—for example, who are the various audiences that need the information? Remember that your guidelines need to be detailed for your colleagues to follow, clear for your colleagues to understand, and accurate to ensure that the resulting communications are successful. [IT-520-02] V. The Training: Select the methods for communication and collaboration that best fit your area of focus, and implement them in a training. Your training can be a written deliverable or a video/audio recording. You will select a specific technical communication artifact from the ones provided that is related to your area of focus to use in the training, and you will apply your guidelines to the audience identification, critique, adaptation, and explanation. a) Who is the target audience of the communication? From the case study and artifacts provided, what characteristics can you identify about your target audience, such as their perspectives, backgrounds, and organizational agenda? [IT-520-03] b) What is the intended message that needs to be delivered? What pertinence does that message hold for the intended audience? In other words, why does the message matter for the target audience? [IT-520-03] c) To what extent was the technical communication successful in delivering the intended message? Did the necessary information get through to the target audience? Why or why not? [IT-520-03] VI. Adaptation Example a) Adapt the technical communication artifact to more successfully meet the needs of the target audience that was identified. Be sure to apply the guidelines that you established. [IT-520-04] b) Explain what you did to adapt the communication and the reasoning for your changes. This will serve as the explanation to the management team so that they understand the greater context of the adaptation. Be sure to explain how the guidelines you have established were applied. [IT-520-04] c) Now consider an alternative audience that might receive the technical communication, and analyze their dispositions and needs for communication. Adapt the communication to this new audience and explain your steps to your team. How successful will this adaptation be in delivering the intended message to your new audience? [IT-520-04]