Give an example of a crisis you've been involved in, observed, or read about. How well did leadership manage and communicate during the situation? Did the organization achieve closure, and if so, how quickly and effectively?

Tell the story of your incident. Every story has these elements: a hero/protagonist--your subject individual or population; an apparently insurmountable conflict--the event that drew the attention of the media; a painful and sacrificial decision that must be made-typically, surrender, flee, or fight; and based on the choice, a process that is undertaken to achieve resolution.