Located alongside a cobblestoned street in Old Town, OTP specializes in the processing of the traditional 35mm negative film, a once dominant photographic medium now in decline due to the popularity of digital photography. OTP offers three packages to their customers. With the standard package, the customer gets a set of 6?x4? prints for $19.99. The deluxe package adds to the standard package a CD-ROM of high resolution scans of the pictures for $29.99. Finally, the $39.99 pro package is similar to the deluxe package in that it comes with a CD-ROM, although the customer gets a contact print rather than a set of prints. (A contact print is an 8?x10? sheet of photographic paper that has all pictures on the roll of film printed next to each other at reduced dimensions and is used as an index.) The workflow for OTP is shown below (s=standard, d=deluxe, p=pro)

OTP is operated by one person at every station. (Show all your work for the following 3 questions.)

1. On average, OTP receive 13 jobs per hour consisted of 44% standard, 37% deluxe and 19% pro. Which of the following statement best describes OTP?s process?

The process is demand-constrained

The process is capacity-constrained and ?process film? is the bottleneck

The process is capacity-constrained and ?scan film? is the bottleneck

The process is capacity-constrained and ?make 6?x4? prints? is the bottleneck

The process is capacity-constrained and ?make contact print? is the bottleneck

2. What is the implied utilization at ?Scan Film? less than 50%

50% to 60%

60% to 70%

80% to 90%

90% to 100%

more than 100%

3. Fixing the relative proportions of job types (i.e., at 44% standard, 37% deluxe and 19% pro), what is the largest number of jobs per hour that OTP can handle? Circle the answer closest to the correct answer.

10

12

15

16

18

21

Process Film 2 min/unit Scan Film 5 min/unit Make 6"x4" Prints 4 min/unit Make Contact Print 10 min/unit